[ON HAND] ITZY - [CHESHIRE] (Standard Ver.)

FOR GROUP ORDER (GO)

Upon checking out, you attest that you are 100% sure of buying. A cancellation fee equivalent to 50% of the total price of your order/s shall be paid should you wish to cancel your order.

Please input your correct information and order/s. We will not be liable to cases of wrong delivery address or such. Should your order/s will be returned to us due to wrong or incomplete address, you are required to pay another shipping fee before your item/s will be delivered to you again.

An automatic email will be sent to you once your order is confirmed. Please contact us in case that you did not receive an email. If you are using a Gmail account, the order confirmation email may be found under "Social" or "Promotions" inbox.

Please pay the exact amount ON or BEFORE the deadline. There will be no refund for excess payments made. Send your proof of payment by replying to your order confirmation email. Your order will be tagged as PAID once we receive your FULL payment. Otherwise, partial payment/s, will be reflected only to the masterlist. Please contact us in case that your order was not tagged as paid after full payment or your payment was not reflected in the masterlist within 24 to 48 hours after sending proof of payment. On the other hand, failure to send proof of payment one week after the DOP will result to automatic cancellation of your order/s and your payment will not be refunded to you.

A penalty fee of Php 50 per item should be made for each day of late payment. Failure to pay the aggregate amount of the total price of your order/s and the total penalty fee within one week after the DOP will result to automatic cancellation of your order/s. Further, you will be tagged and posted as bogus buyer/joy reserver and will be banned from this shop unless you pay the cancellation fee equivalent to 50% of the total price of your order/s.

If you're preferred courier is same day delivery, you are given a 30-day period from the date we contact you to book the delivery of your order. Failure to do so will result to automatic cancellation of your order without refund.

FOR ON HAND ITEMS

Product/s is/are on hand. However, order preparation will be done only every weekend. 

Cash on delivery is NOT allowed. Your order will be processed on the earliest weekend after your payment. Send proof of payment by replying to your order confirmation email. Failure to pay within 7 days after your order (or failure to send proof of payment within 7 days after order) will result to automatic cancellation of your order.

All group orders (GO) are under normal estimated time of arrival (ETA).

Normal ETA takes 4 to 6 weeks before the box from Korea (6 to 8 weeks if from Japan) will arrive in the Philippines. Upon arrival of the box in our PH address, another week will be needed to pack all the orders before these can be turned over to the local courier. Kindly note that shipments of items from Korea are per batch or per box, not per GO. Thus, unless the box got full within the month, shipments will be made every end of the month.

For local shipment, we partner with third-party couriers such as GoGo Xpress and JRS Express, among others. Local shipping fee (LSF) is charged based on a fixed rate depending on your location and should be paid together with your order on or before the DOP, unless you chose same day delivery.

We are not liable to any delay in shipment and/or damage of items by the international and local couriers due to natural occurrences.

Shipment of your order will not be made if you have any unpaid balance. 

In case your order will be returned to us, you are required to pay another LSF.

Shipping Rates

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at twinseoulkstore@gmail.com. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please ensure to do an unedited unboxing video of the product/s as we will not entertain any issues raised without it.

Product contents (album, goods, magazines, etc.) with any small scratches caused by the distribution process cannot be exchanged or returned.

The outer case/outbox of the product is used for protecting the goods. Any damage on the case cannot be the reason for exchanging/returning. We are also NOT liable and will NOT compensate any damage caused by factory/production defect.

CD/LP, DVD/Blu-ray can only be checked as defective when playback is poor. Minor scratches are not considered as defects.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If more than 14 business days have passed since we’ve approved your return, please contact us at twinseoulkstore@gmail.com.

Your payment will also be refunded in case the items go out of stock in Korea prior to securing your order.

Order

Do you have available group order (GO) or on hand for my idol's album/merchandise?

You can check these links:
- Ongoing GOs
- On Hand Items
- Collections per Artists

Is my item secured upon submission of order?

Generally, the item is only secured upon receipt of payment, unless we indicate that we accept long deadline of payment (DOP) for that specific GO.

How to know the status of my order?

You can check our masterlist for the status of your order, search #TSKSUpdate on Twitter or Facebook, or check in 'My Account' in this website.

Can I change my order?

Yes but only until deadline of order (DOO).

How to change my order?

Fill out the website concern form.

Can I cancel my order?

Cancellation of order is not allowed once order is submitted. A cancellation fee equivalent to 50% of the total price of your order/s shall be paid should you really wish to cancel your order.

Payment

What are your modes of payment (MOP)?

Our main MOP are GCash, BPI or BDO. But we also accept payment through Palawan Express or Paypal. Just send as a message to obtain the account details.

Do you accept 50% down payment (DP)?

Yes, as long as the remaining balance will be settled on or before the DOP.

Do you accept cash on delivery (COD)?

No. COD is only accepted for the local shipping fee (LSF) of same day delivery.

Can I change my MOP?

Yes you can as long as you will send your proof of payment.

Where can I send proof of my payment?

Reply to your order confirmation email. Your order will be tagged as PAID once we receive your FULL payment. Otherwise, partial payment/s, will be reflected only to the masterlist.

Delivery

What are your MOD?

We can ship your order through our standard couriers or same day delivery.

How much is the LSF?

Please check our shipping policy.

What will happen if my order was returned to you (return to sender/RTS)?

In case of RTS due to wrong or incomplete address, you are required to pay another LSF. Your payment will not be refunded in case you refuse to pay another LSF.

For other questions or concerns not stated here, please feel free to message us to any of our social media accounts.

Last modified: October 21, 2024