Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at twinseoulkstore@gmail.com. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please ensure to do an unedited unboxing video of the product/s as we will not entertain any issues raised without it.

Product contents (album, goods, magazines, etc.) with any small scratches caused by the distribution process cannot be exchanged or returned.

The outer case/outbox of the product is used for protecting the goods. Any damage on the case cannot be the reason for exchanging/returning. We are also NOT liable and will NOT compensate any damage caused by factory/production defect.

CD/LP, DVD/Blu-ray can only be checked as defective when playback is poor. Minor scratches are not considered as defects.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If more than 14 business days have passed since we’ve approved your return, please contact us at twinseoulkstore@gmail.com.

Your payment will also be refunded in case the items go out of stock in Korea prior to securing your order.